Privacy Policy

 Privacy Policy - Heritage Realty  

Effective Date: 02/25/2026

1. Introduction

Heritage Realty (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and in the course of providing property management and real estate services in Honolulu, Hawaii.

2. Information We Collect

We may collect the following types of information:

• Name 
• Phone number 
• Email address 
• Mailing address 
• Payment information (processed through secure third-party platforms) 
• Lease and property-related documentation 
• Maintenance and service communications 

Information may be collected when you:

• Submit a form on our website 
• Sign a lease or management agreement 
• Contact us by phone, email, or SMS 
• Engage our property management services 

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Property management operations 
• Tenant screening and leasing 
• Maintenance coordination 
• Billing and invoicing 
• Account notifications 
• Responding to inquiries 
• Legal and regulatory compliance 

We do not use your information for unsolicited marketing campaigns.

4. SMS Communications & Consent

If you provide consent to receive SMS messages from Heritage Realty, you may receive transactional and operational messages related to:

• Maintenance scheduling 
• Billing notifications 
• Lease updates 
• Property-related communications 

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at: ella.fajilan-nichols@heritagerealtyhawaii.com

Consent to receive SMS messages is not a condition of service.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information only with:

• Payment processors 
• Maintenance vendors (as necessary for service coordination) 
• Legal or regulatory authorities, when required by law 

All third-party service providers are required to maintain appropriate data protection standards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Sensitive payment data is processed through secure third-party platforms and is not stored directly on our public website.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide property management services 
• Comply with legal obligations 
• Resolve disputes 
• Enforce agreements 

8. Your Rights

You may request to:

• Access your personal information 
• Correct inaccurate information 
• Withdraw SMS consent 
• Request deletion of certain data (subject to legal retention requirements) 

To make a request, please contact: ella.fajilan-nichols@heritagerealtyhawaii.com 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.